A Digital Tool to Deliver Information and Education to Commercial Card Clients
Bank of America Merrill Lynch launched Card Assistant, a digital tool that transforms the way information and education are delivered to its global commercial card clients. Card Assistant enables time-pressed program administrators to access industry and product updates, informative webcasts, fraud prevention tips, case studies and reference information in one convenient place.
The launch of Card Assistant follows the successful introduction of CashPro Assistant, both part of BofA Merrill’s approach to provide advisory tools that leverage digital technology to improve the client experience.
“Our clients tell us that speed and efficiency are at the top of their list when it comes to managing card programs,” said Hubert J.P. Jolly, global head of financing and channels for Global Transaction Services at BofA Merrill. “Card Assistant makes it as easy as possible for our clients to access the information and training they need, whenever and wherever they need it.”
A key component of the site is the Card Education page featuring short video tutorials on common features of the card platform, which clients can consume at their own pace.
“We will continue to enhance our suite of commercial card capabilities to make it as easy as possible for clients to do business quickly and efficiently,” Jolly said. “Card Assistant is foundational to our strategy to be the focal point to assist and advise our clients as they navigate the increasingly complex global card program landscape.”
Bank of America
Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving approximately 47 million consumer and small business relationships with approximately 4,500 retail financial centers, approximately 16,000 ATMs, and award-winning digital banking with approximately 34 million active users, including 24 million mobile users.