First Financial Services Company to Offer Customers Text Receipts
Wells Fargo & Company (NYSE: WFC) announced today that in addition to its popular email or e-receipt option, it is introducing text receipts at its more than 12,000 ATMs across the country. This new service is available to all Wells Fargo Online or Mobile Banking customers who provide their mobile phone number. As the first bank to offer e-receipts to its customers at its ATMs in June 2010, Wells Fargo also is the first to introduce a text receipt option.
“We are excited to offer yet another ‘green’ choice and additional convenience to our customers when it comes to getting their banking done,” said Alicia Moore, head of Wells Fargo ATM Banking. “Today almost half of all receipt eligible transactions at the ATM result in customers selecting an e-receipt or not printing a receipt. Our customers tell us they appreciate the ability to reduce paper waste – text receipts just give them one more option.”
Wells Fargo Online or Mobile Banking customers now have the choice to have an ATM receipt sent to their mobile phone by text, to an Online Banking inbox or to a designated personal e-mail account. They may also continue to select “Print Receipt” or “No Receipt” at the ATM.
“We seek to be environmentally minded in all we do,” said Mary Wenzel, Wells Fargo head of Environmental Affairs. “We’re offering more options to our customers to reduce waste and preserve resources where we can.”
Text receipts offer customers a convenient option to keep track of their transaction receipts. When at a Wells Fargo ATM, customers can select “Text Receipt” on the receipt selection screen. Text receipts are sent within minutes. Customers will receive a text from Wells Fargo noting that it is a “Wells Fargo ATM receipt” which will include a description of the transaction, which account was used, available balance for the account, the time and date of the transaction and the identification number of the ATM. If a customer wants to provide or update their mobile phone number with Wells Fargo they can:
- Talk with a banker at any Wells Fargo store across the country.
- Log into Wellsfargo.com, click on the “Account Services” tab, and select “Update Contact Information.”
- Call the Wells Fargo Online customer service line at 1-800-956-4442.
- Call the Wells Fargo Phone Bank at 1-800-TO-WELLS.
Text receipts for ATM transactions mark the latest way for Wells Fargo Mobile Banking customers to get a snapshot of their account information via text messages. Wells Fargo launched Text Banking in October 2007 to provide customers the access and convenience of using text messages to manage their accounts. Since then, Wells Fargo has continued to deliver text-related innovations such as the ability to instantly transfer funds on demand between eligible accounts and to transfer funds to or from an account based on preset balance alerts.
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified, community-based financial services company with $1.4 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 9,000 stores, 12,000 ATMs, and the Internet (wellsfargo.com), and has offices in more than 35 countries to support the bank’s customers who conduct business in the global economy. With more than 270,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune’s 2013 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy all our customers’ financial needs and help them succeed financially.
A leader in reducing its own greenhouse gas emissions and building sustainably, Wells Fargo has been recognized by the U.S. Environmental Protection Agency’s Center for Corporate Climate Leadership, the Carbon Disclosure Project and the U.S. Green Building Council. Since 2005,Wells Fargo has provided more than $21 billion in environmental finance, supporting sustainable buildings and renewable energy projects nationwide. This includes investments in more than 260 solar projects and 34 wind projects that generate enough clean renewable energy to power hundreds of thousands of American homes each year. For more information, please visit. www.wellsfargo.com/environment.