Text or Call—One Number Does it All for Businesses

Businesses can now reach customers with the simplicity and urgency of texting

Have you ever spent too much time on hold with a company? Have you left them a voicemail without receiving a call back? That can be very frustrating. Wouldn’t it be much faster and easier to send the company a text message and have them reply? Now you can.

We’re launching AT&T Landline Texting, a new service that lets businesses and government agencies send and receive text or multimedia messages using their landline or toll-free phone numbers. They can use a web, mobile, or desktop app to text their customers from a business phone line.

We’re the first major U.S. carrier to offer texting-enabled communication to and from a business landline. We’ve been delivering landline services to companies since the invention of the telephone itself. And millions of businesses currently use a landline or toll-free number. We’re making it easier for them to use text messages and better communicate with their customers.

Businesses often waste time playing phone tag with customers just to get simple information. This service helps companies reduce calls, voicemails, and back-and-forth with clients. They can also manage several text chats at once rather than spending time talking to one person.

A great example would be a service department at a car dealership. You can imagine they might miss several customer requests due to high call volumes. With this solution, customers could simply text their inquiries. The dealership would be able to send quick, prompt, concise responses. The service department could process their customers faster and be more productive.

This technology will allow millions of business landline or toll-free numbers in the U.S. to support text or multimedia messaging. This will transform how businesses communicate with their customers—text or call, one number does it all.

Phoning or emailing just doesn’t seem to reach customers like it once did. All too often, productive sellers can’t reach an interested customer because their calls are diverted to voicemail. Or, staff make appointment reminders only to find that customers just aren’t picking up the phone or responding to voice messages. Other customers phone in with simple queries that could be answered without tying up your phone line.

Fortunately, AT&T Landline Texting can help you reach your customers, and in the way that many of them prefer.

Reach your customers

Over 80% of mobile phone users actively send and receive texts.* And 64% of consumers prefer businesses that offer texting as a customer channel option.** Show customers that you’re easy to do business with. Let them communicate with you when and how they choose.

Keep your landline, just make it smarter

Landline Texting allows existing toll-free and landline phone numbers to send and receive text messages. Communicate more effectively and efficiently with your customers via text, from the phone number your customers already know for your business.

Be more efficient

Take advantage of the simplicity, ubiquity, and urgency of texting with AT&T Landline Texting. Schedule appointments, verify deliveries, confirm reservations, answer sales questions—all from your existing landline or toll-free number.