In a move aimed at improving services and procedures to facilitate the guests
Saudi Arabian Airlines has launched a new service that allows guests edit bookings for flights affected by circumstances beyond the will of records, through the site “Saudi Arabia” on the Internet in order to facilitate the procedures of the delay or cancellation of some flights or change the degree of service, because of some circumstances beyond the will, which sends “Saudi Arabia” text messages to our valued guests explain to them and give them the power to change and self-managed, rather than dial-up.
With the launch of this new service, it has become the guest can access the website for “Saudi Arabia” and to review the change in the booking record, and accept this change or replace any alternative available flight, and ending all the consequent re-issuance of the ticket or re-updated without charging any an additional fee, rather than the previously established procedure in such cases, contact the guest on the telephone sales centers and inform the employee agreeing to this change or alternative request.
The launch of this service in the framework of the comprehensive development initiatives adopted by the Foundation to facilitate its services to our valued guests and to make optimal use of electronic means and services available, taking into account the continuous development of after-sales services.
The availability of Saudi Arabian Airlines bouquet of services across the site “Saudi Arabia” on the Internet (www.saudia.com) and applications on smart devices, which enables guests to complete all electronic services to travel procedures, ranging from the review of the flight schedule, and the implementation of the booking and payment of the value of the ticket and issue selection the seat and the meal and issuing boarding card, cancellation or change and pay extra baggage fees associated, and the upgrading of the class of travel for members of the knights, and other services that enable them to complete all the procedures and access to all services electronically smoothly and easily.