RBS and NatWest first UK-based bank to offer login to mobile app using just a fingerprint following feedback from customers
Never until now has banking for UK customers been more at their fingertips, or fingerprints. From 19 February, RBS and NatWest customers will be the first of any UK-based bank to be able to login to their mobile banking app using only their finger print.
Using Apple’s new Touch ID fingerprint sensor, RBS and NatWest customers who have an iPhone 5S, iPhone 6 and iPhone 6 plus will be able to access their mobile banking app within seconds. The technology recognises the customer’s unique finger print, meaning they dont have to remember a tricky passcode – making it easier and more convenient to access their finances.
RBS and NatWest have introduced Touch ID following feedback from their customers, who took to the banks’ online community forum ‘Ideas Bank’ to ask for the latest technology in the mobile banking app.
More and more of RBS and NatWest’s customers are using digital technology to bank. Nearly 50% of the banks’ 15m customers actively use online banking, with over 3m customers using the mobile app every week. RBS and NatWest have 1.8m active iPhone users who use the app on average 40 times per month.
RBS and NatWest’s busiest branch is the mobile app itself – over 167,000 of RBS and NatWest’s customers use it between 7am and 8am on their commute to work every day.
Stuart Haire, Managing Director, RBS and NatWest Direct Bank said:
“There has been a revolution in banking, as more and more of our customers are using digital technology to bank with us. Adding Touch ID to our mobile banking app makes it even easier and more convenient for customers to manage their finances on the move and directly responds to their requests.
Our aim is to be the no.1 bank for customer trust, service and advocacy so we want to continue adapting our service based on the valuable feedback we receive from our customers every day.”