Industry-Leading Offer Extends to All Guests Independent of Booking Method or Loyalty Program Participation
CHICAGO (February 13, 2015) – Effective February 14, 2015, all Hyatt hotels and resorts worldwide will provide free Wi-Fi to guests independent of booking method or loyalty program participation. This industry-leading offer will be available to guests on an unlimited number of mobile devices or laptops in guest rooms and social spaces at Hyatt-branded hotels.
“We continue to evolve our offerings by listening to our guests, and for Hyatt, it didn’t feel natural to put barriers around something travelers view as an essential part of their hotel stay,” said Kristine Rose, vice president of brands, Hyatt. “More than 500 Hyatt-branded hotels and resorts worldwide are excited to now provide Wi-Fi free of charge in guestrooms and social spaces, no strings attached.”
Platinum and Diamond Hyatt Gold Passport members will receive a free upgrade to premium Wi-Fi service in those spaces wherever available, and guests will have the option to purchase premium service in those locations. Nearly 90 percent of Hyatt hotels around the world have made investments in their networks in the past three years.
“Staying connected through technology is a critical part of productivity and keeping in touch with loved ones, especially while away traveling,” Rose said. “With free Wi-Fi for all guests at all Hyatt hotels and resorts, guests can worry less about their Internet connections and focus on the things that matter most.”
The sign-on process to access free Wi-Fi will vary by property. While free Wi-Fi is available in guest rooms and social spaces such as lobbies and Hyatt-operated restaurants, it does not extend to meeting rooms, where bandwidth demand varies by the number of event attendees. Hotels will continue to work with organizers individually to procure appropriate support for an optimal experience.
The term “Hyatt” is used in this release to refer to Hyatt Hotels Corporation (NYSE: H) and/or one or more of its affiliates.
About Hyatt Hotels Corporation
Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company with a proud heritage of making guests feel more than welcome. Thousands of members of the Hyatt family strive to make a difference in the lives of the guests they encounter every day by providing authentic hospitality. The Company’s subsidiaries develop, own, operate, manage, franchise, license or provide services to hotels, resorts, branded residences and vacation ownership properties, including under the Hyatt®, Park Hyatt®, Andaz®, Grand Hyatt®, Hyatt Regency®, Hyatt Centric™, Hyatt Place®, Hyatt House®, Hyatt Zilara™, Hyatt Ziva™, Hyatt Residences® and Hyatt Residence Club® brand names and have locations on six continents. As of September 30, 2014, the Company’s worldwide portfolio consisted of 573 properties in 48 countries.