{"id":50212,"date":"2021-11-09T13:39:57","date_gmt":"2021-11-09T13:39:57","guid":{"rendered":"https:\/\/www.globalbrandsmagazine.com\/?p=50212"},"modified":"2024-10-09T16:57:54","modified_gmt":"2024-10-09T12:57:54","slug":"hp-launches-first-print%e2%80%90industry-mixed-reality-service-%e2%80%90-hp-xrservices","status":"publish","type":"post","link":"https:\/\/www.globalbrandsmagazine.com\/gbmstaging\/hp-launches-first-print%e2%80%90industry-mixed-reality-service-%e2%80%90-hp-xrservices\/","title":{"rendered":"HP Launches First Print\u2010Industry Mixed Reality Service \u2010 HP xRServices"},"content":{"rendered":"
HP Inc. today announces HP xRServices powered by Microsoft Hololens 2, the latest innovation for the next generation of printers.<\/p>\n
Continuing to invest in innovation and support customers in an increasingly virtual real world, the collaboration will see HP xRServices and Microsoft Hololens 2, create a virtual-real world combination in which customers can connect with HP engineers in a split second through mixed reality, advising them on any issue, at any point of their print production.<\/p>\n
Wearing the Microsoft Hololens 2 headset and supported by HP xRServices solution, users will get the feeling of being physically present with a virtual coach on hand to guide them through the process, meaning no time wasted on long service calls, resolutions are swift and press downtime is kept minimal.<\/p>\n
Compatible with all HP Industrial Printers<\/strong><\/a> hardware, users whether digital native or novice, will be able to be trained and adapt quickly to doing tasks, guided step-by-step with their virtual HP engineer, the instructions moving with the employees to easily direct them to the parts or problems they need to solve in a second. And, by leveraging HP\u2019s Print OSx, Managers will clearly see how to combine the data generated from doing the work, with transactional data to drive optimization and smoother productivity for the future.<\/p>\n Currently in HP\u2019s beta launch of the program,utilised by select customers not only does HP xRServices powered by Microsoft Hololens 2 solve resolutions to issues quickly, but it also provides:<\/p>\n \u201cHP has a strong record of reinvention, always propelling customer needs as the key driver for technology advancement. Microsoft\u2019s mixed reality solutions offer a tangible mechanism that helps drive the changing landscape of human interaction. HP and Microsoft working together on reinventing services was a clear winning formula. We are confident HP\u2019s xRServices, and Microsoft\u2019s HoloLens2 and Remote Assist applications, will bring simplicity and ease to HP\u2019s support operations and will be a catalyst for positive change in customer support throughout the industry,\u201d said Tracy Galloway, Corporate Vice President & COO at Microsoft.<\/p>\n Haim Levit, General Manager HP Indigo and WW Industrial Go to Market, \u201cwith the exponential rise in digital printing fuelling the industry, customers have less time for service calls and higher production runs to meet. The way we deliver services in this ever-evolving business and work environment is changing fast, and working with Microsoft on this project was a common-sense solution. We are redefining services for the industry, by providing our customers with a solution which not only saves them time but optimizes their revenue opportunities. We continue to drive the most innovative solutions in the industry as we listen to and work with our customers as their own production needs change in the virtual and physical worlds.\u201d<\/p>\n \u201cHaving invested in an HP Indigo 12K Digital Press, US-based Benson Integrated Marketing Solutions was one of the teams trialing the new service.\u201cI am so proud that our operations team was selected by HP for this beta,\u201d said Brian Benson, CEO of Benson Integrated Marketing Solutions. \u201cWe pride ourselves in being innovative and first to market on new technologies. This is another example of our operations teams commitment to embracing the newest technologies. This will streamline maintenance and repairs which will minimize our downtime for clients.\u201d<\/p>\n In Japan, Fujiplus Inc. and its HP Indigo 12K Digital Press was another firm to trial HP xRServices powered by Microsoft Hololens. \u201cHP\u2019s xRServices is futuristic, and therefore very appealing to us,” commented Takeshi Ido, CEO & President of Fujiplus Inc. “Thanks to HoloLens and remote support from HP, we are now able to get to the root cause of issues very quickly and resolve them effectively. We already see using xRServices for self-maintenance and replacing parts on our own, giving us great confidence about the predictability of our print operations.\u201d<\/p>\n Join the conversation online #HPxRServices #HPIndigo #HPPagewide<\/p>\n HP Inc. (NYSE: HPQ) creates technology that makes life better for everyone, everywhere. Through our product and service portfolio of personal systems, printers, and 3D printing solutions, we engineer experiences that amaze. More information about HP Inc. is available at www.hp.com<\/strong><\/a>.<\/p>\n\n
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About HP Inc.<\/strong><\/h3>\n